I recently purchased a brand new TTR solid auto mount from another member here and the mount looked great. Then I looked closer and the bushing was cracked all around it . This mount has never came into contact with a car and has been sitting in the box untouched until I got it. I contacted Aaron at TTR and he said that it would cost $20 to replace the bushing and $15 to ship it back to me. I would completely understand if the mount was used and bashed on all the time but this mount is BRAND SPANKING NEW!!! If the bushing will crack not being used, then what will it do on the car installed? I know TTR makes great products (I have their k brace), but they obviously aren't too concerned and act like it's my fault...
How can a bushing get messed up sitting in a box on a shelf and not get messed up on a car vibrating all the time putting stress on it? Here are a couple pics of the mount and the cracks. Any thoughts my fellow members???
Did you try contacting the member that you bought it from?
"A car just isn't a car without a little blood, sweat, and beers." -- Shadowfire
Yeah, he didn't know about it was cracked b/c he just shipped the box to me
Well, I'm gonna go check my mount that has been sitting in the box since the original gp, been toosed around in the closet from various cleaning sessions,
Checked it out...red bushing looks perfect.
So for $20 + shipping you can get it fixed
When:
1. You didn't purchase it from them.
2. Can't prove either way what happened.
3. You need a bushing replaced and could probably get a whole new mount anyway to save time.
In this case, the problem is yohu didn't get it from TTR straight up.
Had this happened out of the box, I'm sure you wouldn't have to pay anything excpet to ship out to them.
In fact I know I didn't have to pay out to TTR when all I wanted was a color change in my lower mount.
The thing has some wieght as you can tell, so shipping is what it is.
But for $20 I think you'll be ok bud.
-M
Remember....syringes go in the RED waste basket.
Nah I feel for the OP. TTR makes good stuff but the quality of the bushings and finishes is quite low and I personally had issues with the finish and was not impressed with how it was handled. I have heard many times that the bushings rip, tear ect ect. You can see from the pic that the bushing was tightened up to much and it cracked...
Although it does kind of suck he isnt the original buyer its pretty obvious the damage was there from the start.
The original owner is Steven Gibson, but the thing is TTR said it only had a 90 day warranty on it. So even the original owner couldn't do anything about it.
Warranty on 99% of things are to the ORIGNIAL owner only. If it was a manufacturing defect, I am sure it happened in the first 90 days. The original owner should have had us fix it at that point.
You may have got it CHEAP from him, becuase he knew there was an issue and it would need to be repaired....
There is always a side effect by buying used, if you would have bought it new, it most likely would have cost more, but you would have 100% warranty...
-Aaron
www.TurboTechRacing.com
Performance Parts For Cavalier, Sunfire, Cobalts and More!!!
Jubal Holcombe wrote:The original owner is Steven Gibson, but the thing is TTR said it only had a 90 day warranty on it. So even the original owner couldn't do anything about it.
The original owner is not Steven Gibson.... We have never had anyone with the last name of "Gibson" order a Auto mount. You very well may have a mount that has been sitting for 2 years... You also maybe the 3rd owner of this mount....
-Aaron
www.TurboTechRacing.com
Performance Parts For Cavalier, Sunfire, Cobalts and More!!!
Philly D wrote:Nah I feel for the OP. TTR makes good stuff but the quality of the bushings and finishes is quite low and I personally had issues with the finish and was not impressed with how it was handled. I have heard many times that the bushings rip, tear ect ect. You can see from the pic that the bushing was tightened up to much and it cracked...
Although it does kind of suck he isnt the original buyer its pretty obvious the damage was there from the start.
We agree it very well could be, which if it was, the original owner should have contacted us about right away.... It would have been fixed.
We cannot start covering parts that travel through multiple owners and be responsible for others actions. We are not the only manufacture that states this, 99% of manufactures will only warranty to the original owner...
-Aaron
www.TurboTechRacing.com
Performance Parts For Cavalier, Sunfire, Cobalts and More!!!
Mastin wrote:Well, I'm gonna go check my mount that has been sitting in the box since the original gp, been toosed around in the closet from various cleaning sessions,
Checked it out...red bushing looks perfect.
So for $20 + shipping you can get it fixed
When:
1. You didn't purchase it from them.
2. Can't prove either way what happened.
3. You need a bushing replaced and could probably get a whole new mount anyway to save time.
In this case, the problem is yohu didn't get it from TTR straight up.
Had this happened out of the box, I'm sure you wouldn't have to pay anything excpet to ship out to them.
In fact I know I didn't have to pay out to TTR when all I wanted was a color change in my lower mount.
The thing has some wieght as you can tell, so shipping is what it is.
But for $20 I think you'll be ok bud.
-M
We do not think that $20 is out of line to fix a mount, that is not covered under warranty. That is just the cost of the bushing, we are doing the labor for free.... We thought we were being MORE THAN FAIR about this.
If you saved on getting a used/bad mount, maybe you should have purchased a "good/used one" that was not damaged, you would not have this probelm. Sounds like you should be asking for $20 from the guy you bought it from, so you can get it fixed.
-Aaron
www.TurboTechRacing.com
Performance Parts For Cavalier, Sunfire, Cobalts and More!!!
Jubal Holcombe wrote:I recently purchased a brand new TTR solid auto mount from another member here and the mount looked great.
If it was brand new, did you pay full price for it? If not ask yourself why? Because you most likely wanted to save $. Well I am sure the person you bought it from knew it was not 100%, and that is why you got $ off of it. Now that it is time to fix it, it is OUR fault? I think somone else took your $, and it is easier to take it out on us... Make the person you bought it from, pay the $20.00 and shipping to get it fixed, as it WAS NOT what you thought it was.
-Aaron
www.TurboTechRacing.com
Performance Parts For Cavalier, Sunfire, Cobalts and More!!!
I think Aaron is pretty much vindicated in this one. Unless what we are seeing an elaborate "laundering scheme", where trusted members are selling misrepresented defective merchandise at rock bottom prices, just to help TTR evade warranty responsibilities. Then maybe.
// hopefully that last part won't slip past any sarcasm detectors
/// loves his TTR lower aluminum mount
Shop Manuals, Brochures:
www.kenmcgeeautobooks.com
you spelled my last name wrong lol BUT how in the hell does a mount just freaking break and it was never put on the car...finsihing is flaking off the poly is freaking cracked......the damn thing was never installed. if it cannot take the abuse of sitting in a box, then tell me why it would be able to take the abuse of a car....much less a car with a decent amount of hp...I would understand your warentee if it was installed and abused.....but this never met a car...now i get stuck fronting the money to have it fixed because i sold him a faultly part from you...if i would of known it was cracked i never would of sold it to him. (btw i an the second owner he is the third) i can assure it the mount was fine when i bought it....so it got ruined sitting in a box in a controlled environment or during shipping which wouldn't make a bit of sense
____________________________________
Primer Counts as Custom Paint Right?
BTW: This is my Sig.
take some pics of the @!#$ ass finish on that thing too. something i realize when i was packaging it up. (and he was notified about it as well)...
If this would still be in my position I would fight this to the death...do to the fact I sold it to him then TTR tell me where to send the $20 and i will take the loss...
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Primer Counts as Custom Paint Right?
BTW: This is my Sig.
First of as we stated from the begining:
WE WOULD COVER IT UNDER WARRANTY IF IT WAS TO THE ORIGINAL PURCHASER; MORE YET, IF IT WAS A MANUFACTURING DEFECT, IT HAPPENED IN THE FIRST 90 DAYS, AND WE WOULD HAVE COVERED IT. IT IS THE FAILURE OF THE CUSTOMER THAT THEY DID NOT CONTACT US FOR WARRANTY WORK WHEN IT WAS AVALIABLE.
Also, being it has been shipped to
3 places, how can we cover the quality of the finish when it has spent 3 weeks (1 week on average in shipment) in the hands of shipping companies (UPS/Fed Ex). We have zero control on how well each party packages it to the next user.
When you buy a item used, you are responsible for the condition of the product you are buying, and it does not come back to the manufacture, when they (we) have no control. For all we know it could have been thrown in a box from each party to the next, I dont think any paint will take that abuse. Heck 1 week with UPS/Fed Ex can cause a lot of damage on an item if not packaged to the proper specifications.
Edited 2 time(s). Last edited Friday, November 07, 2008 1:51 PM
-Aaron
www.TurboTechRacing.com
Performance Parts For Cavalier, Sunfire, Cobalts and More!!!
you should of seen the amount of bubble wrap that i put on it and that was put on it before. also neight box was damaged and there is no way fedex is going to put that mount through more abuse (if it was properly packaged) than a car will
the issue is about the poly, I discussed with the guy I sold it to about the finish and he was not worried about it since it is hidden.(though from reading prior threads this is not the first finish issue) if it was a manufactures defect it DID NOT happen in 3 months.
Debrah Fogal is who i got it from and i got it in june of this year
I will pay for the shipping if you pay for the poly.
____________________________________
Primer Counts as Custom Paint Right?
BTW: This is my Sig.
We are not getting into who pays who to get it fix.
If Jubal wants it fixed, he will have to contact us, just like he has been; to get it arranged. Then he will have to provide payment to us, to fix it.
Where Jubal gets the money from is between Jubal and Steven (Yourself).
For going through 3 hands/owners and for us (Turbo Tech Racing) to even consider repairing this at mount at
COST, is a good enough price, it is only $20, the cost of the bushing. We are not making a penny on this. I am sure he paid MUCH less than retail on this mount in the first place.
-Aaron
www.TurboTechRacing.com
Performance Parts For Cavalier, Sunfire, Cobalts and More!!!
Doesn't matter what he paid for it....And I said 3 post ago i would pay the $20...
Since I sold him the fauly mount I feel at fault. I don't feel he should have to pay a cent
____________________________________
Primer Counts as Custom Paint Right?
BTW: This is my Sig.
Looks like everything is settled now.
-Aaron
www.TurboTechRacing.com
Performance Parts For Cavalier, Sunfire, Cobalts and More!!!
When I got my TTR mount it looked fantastic. It was wrapped properly and no damage while shipping. Box even looked brand new. I never got to install it the mount like I really wanted to, but I decided I wanted to go and do a 5 speed swap. I bartered the mount off to Bubba 2.0 and personally delivered it to him in Jersey from here in upstate NY. I bought that mount a good year ago and I bed it still looks just fine with no issues in the same box still all wrapped up that he is trying to sell after his car got totaled. He never got to install his either.
I cant believe you guys actually think that TTR should cover this!!! 3 owners people, 3!!!
Cheap asses.
I wasn't wanting TTR to cover the shipping just the bushing. A brand new mount, no matter how many owners or how it was shipped, the bushing shouldn't just crack. I have prothane bushings all over my MX 4-wheeler and all the abuse I can throw at them I have yet to crack one. If the mount had been installed on a car for just a brief time I wouldn't mind paying for the bushing, but it is still new even if I am the 3rd owner.
As far as the finish, the finish is messed up under the clearcoat. How would shipping mess that up? I work for UPS and I know how packages are handled, not too lightly, but this mount doesn't have a scratch on it. Just has blotches all over it underneath the clear.
gtpsunfire-I'm glad you can call us cheap asses. I consider it helping another member out by buying stuff off of them. If you had several parts that was taking up space and you was trying to sell them, would you call all the people who bought them CHEAP ASSES!!?? Didn't think so
I didn't want this to be a pissing match and it looks like everything is sorted out. Thanks for all the comments.
I can see TTR's point that it has been in three different hands and they only warranty it with the first owner. However, I would be concerned with the quality of the ploy bushing. There is no way that a good piece of poly cracks like that from sitting in a box. Something was obviously wrong with it from the start IMHO.
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Jubal Holcombe wrote:
gtpsunfire-I'm glad you can call us cheap asses. I consider it helping another member out by buying stuff off of them. If you had several parts that was taking up space and you was trying to sell them, would you call all the people who bought them CHEAP ASSES!!?? Didn't think so
If the third owner bought it used for cheap then started crying that it was gonna cost $20 to get fixed because the warranty doesn't transfer over and over till the end of time.... then yeah I'd call them a cheap ass, and obviously he would to (he just did)
As for the mount...
Do I think TTR
SHOULD do something about it? Absolutely, especially with a history of new designs because of sub-par mounts.
Do I think TTR
HAS to something about it... absolutely not. He doesn't you owe you @!#$, he can tell you its gonna cost the price of a new mount to fix it if he really wants. He offered to fix it for the price of parts and no labor.... that's his offer take it or leave it.
I'm not crying about it. I can understand a warranty, everything is being taken care of if you failed to read. If you know me, I'm not a cheap ass. Oh wait, you don't know me, so until you do, keep your Fing opinion to yourself about me. I've done business with many other members and never had a problem with them. Everybody keeps wondering why the J's are leaving the scene, it's exactly b/c members have gotten cocky and think they are better than the other person.
