Back in December I ordered a rear strut bar from Gravana, and it was back-ordered until mid-January. Well it is now mid-Febuary and I have not yet recieved my strut bar and noone from Gravana is responding to my emails or phone calls. This is highly unlike this company, so i was just wondering if anyone knows whats going on over there? This is not to flame on Gravana in anyway I just want to know when i can expect my order to be shipped. Thanks.
ecopower
Is it the red vibrant set? If so give him time, we are haing a hard time getting the red also
-Aaron
www.TurboTechRacing.com
Performance Parts For Cavalier, Sunfire, Cobalts and More!!!
it is actually the polished rear upper strut bar
ecopower
not bashing another business, and Aaron knows I wouldn't, but can't someone from Gravana find 2 minutes to write this kid and email back, busy or not? Why let something like this slip through when they have such a good reputation?
Personally all my emails have been replied to within 24hrs. I certainly hope this is an exception and not another JBO company slipping on us.
Again...no offense to the guys and gals at Gravana.
I used to race cars, now I race myself.
5K PB: 24:50
10K PB: 54:26
he still owes me a b&m shift knob
Team Vision Racing (aka hypsy) wrote:not bashing another business, and Aaron knows I wouldn't, but can't someone from Gravana find 2 minutes to write this kid and email back, busy or not? Why let something like this slip through when they have such a good reputation?
Personally all my emails have been replied to within 24hrs. I certainly hope this is an exception and not another JBO company slipping on us.
Again...no offense to the guys and gals at Gravana.
If I were them, I would find that offensive seeing as how you are a NEW business owner and probably haven't experienced a quarter of what they have.
They are human, ever think they have more important things to do than stand by the computer and answer emails right as they come in?
If they find it offensive then they need to reread it. I am simply wondering why my emails are always answered so fast but this guy's aren't. It seems weird knowing Gravana's reputation.
Nothing offensive about it.
I used to race cars, now I race myself.
5K PB: 24:50
10K PB: 54:26
i ordered a camber kit from them and got it within a week and half... i was very happy.... but then i opened it and didnt think i had the right stuff... so i emailed them and never got a response back., so im also concerned with whats going on.
Slug wrote:Team Vision Racing (aka hypsy) wrote:not bashing another business, and Aaron knows I wouldn't, but can't someone from Gravana find 2 minutes to write this kid and email back, busy or not? Why let something like this slip through when they have such a good reputation?
Personally all my emails have been replied to within 24hrs. I certainly hope this is an exception and not another JBO company slipping on us.
Again...no offense to the guys and gals at Gravana.
If I were them, I would find that offensive seeing as how you are a NEW business owner and probably haven't experienced a quarter of what they have.
They are human, ever think they have more important things to do than stand by the computer and answer emails right as they come in?
What is more important than customer service? For all that they do, their number one priority HAS to be selling their product to the customer. I often read " SEMA is on so they're busy..." Well SEMA be damned because if they come out with a great product but they have no customer service, no one will buy from them, and then the business will fail. Remember, customers are not an interuption to the business, they are the reason they are in business. Cancel your order. It seems people are more forgiving in this sector of the automotive business, as opposed to a dealer. If you went to GM & they took your money & weretold the part would be there in 30 days, then 30 turned into 60, & you've not heard a thing?...You'd be screaming blue murder & going to the local TV consumer watchdog! They have had your money for over 60 days & used it to purchase other products & have increased their return on investment. And what do you have.? Empty promises.
emailing and calling , are the best ways to find out what is going on
jim isnt always watching what is going on websites
i did foward this thread to him
You may also want to try emailing from more than one address. Depending on yours and his hosts, he may not even be getting your emails.
2000 2200 Cavalier: 9/14/2000--10/23/2006
2007 G85 SS S/C: 10/23/2006--Present
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i just got a reply back from jim
he said he had sent out all the emails on the vibrant stuff by this past saturday
he mentioned sending them out again
you all might want to check your spam folders , i know alot of emails the compay i work for , alot of our email that gets sent out ends up in spam folders
took me a while to get the red vibrant strut tower bar's but they eventually did come
98z24ns wrote:Slug wrote:Team Vision Racing (aka hypsy) wrote:not bashing another business, and Aaron knows I wouldn't, but can't someone from Gravana find 2 minutes to write this kid and email back, busy or not? Why let something like this slip through when they have such a good reputation?
Personally all my emails have been replied to within 24hrs. I certainly hope this is an exception and not another JBO company slipping on us.
Again...no offense to the guys and gals at Gravana.
If I were them, I would find that offensive seeing as how you are a NEW business owner and probably haven't experienced a quarter of what they have.
They are human, ever think they have more important things to do than stand by the computer and answer emails right as they come in?
What is more important than customer service? For all that they do, their number one priority HAS to be selling their product to the customer. I often read " SEMA is on so they're busy..." Well SEMA be damned because if they come out with a great product but they have no customer service, no one will buy from them, and then the business will fail. Remember, customers are not an interuption to the business, they are the reason they are in business. Cancel your order. It seems people are more forgiving in this sector of the automotive business, as opposed to a dealer. If you went to GM & they took your money & weretold the part would be there in 30 days, then 30 turned into 60, & you've not heard a thing?...You'd be screaming blue murder & going to the local TV consumer watchdog! They have had your money for over 60 days & used it to purchase other products & have increased their return on investment. And what do you have.? Empty promises.
Just because an order has been on back order for X amount of time, it has nothing to do being charged and or the company having your money for 30 days, 60 days, or how ever many days you want to call it. Most companies DO NOT charge your card or take your money until the item is ready to ship out.... unless its a special order item.
98z24ns wrote: if they come out with a great product but they have no customer service, no one will buy from them, and then the business will fail.
mantapart come to mind anyone??
You'll never touch God's hand
You'll never taste God's breath
Because you'll never see the second coming
Life's too short to be focused on insanity
I've seen the ways of God
I'll take the devil any day
Hail Satan
(slayer, skeleton christ, 2006)
mikec2003 wrote:mantapart come to mind anyone??
"Hi apple, I'm an orange, pleased to meet you."
Anyway, hi all. In regards to some of the comments, questions and concerns:
1) Dan, I checked the status of your PO and Jim checked outgoing e-mails to those on the backorder list, and Gravana has sent e-mails to your e-mail addy you listed on the order in regards to the backorder. Sometimes AOL account dump incoming e-mails from Gravana into the Junk folder. As of right now, all distributors are waiting for Vibrant to have the bars instock and as of now there is NO ETA as to when they will have them. Any questions, feel free to call Gravana or even PM me.
2) Adam, I spoke to Jim in regards to your concern about the parts you ordered. Did you receive the wrong part number? Let me know and I will help ya out.
3) Mike, what is the issue with the B&M shift knob? Let me know more and I will do what I can to help.
Thanks to Eric and SAC for helping as well. Gravana is a fast-growing company and at times hectic within the office, but nevertheless a quality company. I enjoy working with Jim and helping where I can, so feel free to contact me (within reason) if you do happen to have issues contacting Gravana and I will do my best to help.
As for SEMA.... lol, I dont even want to get into that discussion.
Cheers,
Teske
thanks for the help guys, Jim finally emailed me today, but since they still do not have my bar that was supposed to be in mid-January I am settling for a different one. Anyways I guess one upset or concerned customer is no big deal unless you post somewhere that thousands of people can read it.
ecopower
if I came off as seeming to talk bad about gravana, im sorry, I was trying to point out an example of what happens to a company with great products but poor service (mantapart). I have only been treated great by gravana.
so don't take what i said the wrong way Teske, I <3 gravana
You'll never touch God's hand
You'll never taste God's breath
Because you'll never see the second coming
Life's too short to be focused on insanity
I've seen the ways of God
I'll take the devil any day
Hail Satan
(slayer, skeleton christ, 2006)
LOL, okay Mike, I believe ya.
-Teske
I love you Matt...have my children
I used to race cars, now I race myself.
5K PB: 24:50
10K PB: 54:26
Um..... well, from a physiology standpoint... ouch. But, gee, Im flattered.
-Teske
Just keep calling, and calling, that's what I did when my suspension combo was backordered and didn't know that it was, emailing them and getting a response back was alot tougher than calling, and calling, calling until I get an answer, than a couple month or less (don't remember) I finally got a different set of springs, but took ALOT of effort and time to track the status of my order.
Other than that I was VERY satsified w/ Jim's customer service and his time to explain things to me, I would definetely go back to him again..........just remember, he is human too and probably just busy..........just call, call, call!!!!!!!
