Has anyone else had any problems with them lately? I ordered tenzo seats from him WAY back in the GP in december. One of my seats came ripped, and i've tried and tried to contact him, but he doesn't reply to any of my emails anymore, and just seems to not care. It seems like i'm the only one having problems with them. Is there anyone else here having problems too?
when i first ordered my tenzo seats from gravana, i emailed them about the sliders and how they didn't go back far enough. i sent like 3 emails over the course of two weeks and never got a response. i used a different email address and got a response right away. it turned out that they had my email address wrong and they had sent the respones to a .com instead of a .edu address. my advice would be to try emailing from a different address or you could just give them a call.
My advice would be to pick up the phone. Does nobody use the phone anymore?
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Performance cars do not win car shows and show cars do not win races.
It's up to you to decide which you'd rather win.
Ian Lacey wrote:My advice would be to pick up the phone. Does nobody use the phone anymore?
nope, its scary talking to strangers
Ian Lacey wrote:My advice would be to pick up the phone. Does nobody use the phone anymore?
over the course of 3 days i keep gettin a busy signal when i call during THEIR business
hours..i've sent a few emails..and nothin..all im askin for is a tracking # or if my order
was even shipped out..i kinda needed them before thur nite
but doesnt look like it'll happen
Ozzie(Now Quotable) wrote:Ian Lacey wrote:My advice would be to pick up the phone. Does nobody use the phone anymore?
over the course of 3 days i keep gettin a busy signal when i call during THEIR business
hours
Did you keep in mind the time difference? People call Karo all the time (also in Cali) and they seem not to understand that the hours posted on his site are Pacific, not Eastern/Mountain/etc...
I got my seat from the GP in 7 days after I ordered them and they were fine.
I then ordered brackets & Sliders and got them 20 days later.
so im100% happy with them.
Gravana is a good company, and I've never had any issues with them in the past. Like said above, try calling. Also, I was told when I ordered some parts a month or two back that they're planning on overhauling the front and back end of their site, so they may be having e-mail issues from that. Good luck, i' m sure all things will be set straight soon.
Any good business has Voice mail, automated e-mail service, and responds ASAP...If you went to your local speed shop & they were closed every time you went by, line was buys when you called, and never replied to an e-mail I would think you would stop going. Just because you bought off line doesn't mean they don't have to provide customer service.. It seems that most on-line companies you can order from give NO after customer care. Not like you can walk in the front door, complain & demand your money back....face it, if you buy on line, you do it at your own risk REGARDLESS of the company.
alias1429 wrote:when i first ordered my tenzo seats from gravana, i emailed them about the sliders and how they didn't go back far enough.
Neither do Recaro sliders. Quit bitching and modify it. Sliders are universal and not car specific.
FstCavZ24 (Turbo ECO) wrote:alias1429 wrote:when i first ordered my tenzo seats from gravana, i emailed them about the sliders and how they didn't go back far enough.
Neither do Recaro sliders. Quit bitching and modify it. Sliders are universal and not car specific.
some are car specific...
secondly gravana never returns my calls or my roomates calls or our emails... and we both have 3-4 different emails... poor customer service? i dont know... but oh well we took our business else where
LE61T PTE6262 Powered
well today i got 1/2 of my order
but the plastic brackets that came w/the KOni's are completely shattered into at least
5+ pieces
::starts sending email::
guess i wont have my rear slammed by spring break this week
Yea, no replies to about 8 emails from 3 different addresses dating back to december. Completely unacceptable since i don't want to install a ripped seat and make it worse.
i never had a problem with them.
i guess using a phone and different time zones is a lost concept with some
Im a Xbox 360 fanboy...and damn proud of it!!
Poor customer service my ass
Teske and Jim have been more than helpful the past week and a half about helping me choose a correct intake and exhaust then following up with e-mails and calls for tracking numbers and backorder issues
PICK UP THE PHONE AND CALL!
................Which car will hit 400 whp first???................
LowFire wrote:Poor customer service my ass
Teske and Jim have been more than helpful the past week and a half about helping me choose a correct intake and exhaust then following up with e-mails and calls for tracking numbers and backorder issues
PICK UP THE PHONE AND CALL!
Oh come on, any saels person will pour the customer servicce on to get the sale, the true measure is the after care.
98z24ns wrote:LowFire wrote: following up with e-mails and calls for tracking numbers and backorder issues
PICK UP THE PHONE AND CALL!
Oh come on, any saels person will pour the customer servicce on to get the sale, the true measure is the after care.
Did you read my entire post, before making a moronic post?
................Which car will hit 400 whp first???................
Never had any problems with Gravana. They are definitley on my list of companies i trust giving my money too.
i deal almost exclusively with Gravana for all my parts, unless someone is running an awesome GP, or can get me a killer price on something else.
-Chris
lowfire - I called everyday and left a message for over a week straight and no returned calls... so i said ef it, that has happened on 2 different occasions. Jim has been helpful other times though as well
LE61T PTE6262 Powered
my ish came in fine, but these brackets from them are crazy high...if i knew i'd have to fabricate the brackets anyways i would have made my own.
but i'd buy from them again...
i say call...
T2 wrote:i just called their number, just for the heck of it
tel. 661.251.8881
and whaddya know
it rang! no busy signal here, find another excuse buddy
boo yah
good for you
but i did get emails back from Jim and i couldnt be more excited
