IZN TRBL - **Thumbsup** - General Forum

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IZN TRBL - **Thumbsup**
Wednesday, June 20, 2007 11:30 AM
Where to start where to start....

Well in Feb/March 2006 I approached Josh at IZN TRBL for some product to make my own clear lense projectors, since nobody makes them. He sold me a set of projectors, 2 white angel eyes, 2 clear sunfire lenses, and threw in some free bulbs.

His service was fantastic - he emailed me back right away, shipping was fast, and the box was well packed.

Keep in mind I'm in Canada - the border does terrible things to packages so packing is really REALLY important.

I got everything, gave it a quick one over... noticed my lenses sucked ass.

I emailed him and he apologized, letting me know that some headlights were going out without his inspection, he then sent me another set of lenses, without question - FREE. He even paid the shipping.

Extremely happy with this, I received the lenses, inspected them - a bit of a warped fit but nothing a heat gun isn't supposed to fix. This is customization so nothing can be expected to just bolt in 100%.

Well... I got busy, stuff happened, and that box of parts just sat there for 14 months... then last friday I dug it out and decided to get rolling with my project. I pulled out my prized products, my spare set of headlights, and set to work. What a TON of work - as I stated earlier, whatever Josh charges to do this mod for ppl is NOT enough. This is not easy work in the least, it doesn't take much to f*** something up pretty quick.

With that said, I got everything together and noticed I had a dead LED in an Angel eye.... and an issue with a projector - the glass was chipped on the inside.

Well... what the hell. Not too happy I realized it had been 14 months since I'd even spoken to Josh.... with a bit of hope I emailed him my troubles....

I swear to god he has no time to make headlights cuz he sits at the computer all day replying to emails... he got back to me within 20 minutes and apologized for the problem. He is going to ship me a new piece of glass and fix the Angel eye for me ... once again at no cost. he couldn't apologize more to me.

... I mean... how are you supposed to get mad at a guy who's so freakin' helpful? 14 months after sending out a product he offers to rectify the problem, WITHOUT QUESTION.... he doesn't even want any of the parts back for proof he just wants to make sure I'm happy.

Honestly - I wish all businesses were run like this. I only wish you had more stuff to sell Josh because I'd buy more products from you in a heartbeat.

To those who might comment - this is not a brown nosing post. This is simply a recommendation from a customer who is so thoroughly impressed with a business that they have to share the experience with everybody.

Thanks for the amazing service, Josh. Keep it up.

-Chris-



-Sweetness-
-Turbocharged-
Slowly but surely may some day win this race...

Re: IZN TRBL - **Thumbsup**
Wednesday, June 20, 2007 11:43 AM
Glad to hear some good stories on here every once in a while.

Good work Josh!




1996 Chevrolet Cavalier SOLD | 2002 BMW 330i SOLD | 2004 BMW 645i
Re: IZN TRBL - **Thumbsup**
Wednesday, June 20, 2007 1:45 PM
I'll agree to this...

Josh did a set of HID/projectors for my girlfriend's tC. First time he has ever done a set for that car. They came out great, really adding a high-end touch and still looking OEM... very cool:





At the end of the day, he has a skill that he is perfecting every time he makes a set of lights and is just starting to take it mainstream. Taking that into account, of the questions/issues we had during install, I simply understood that it was all part of the modification process. Also, in talking to him, he is by far one of the nicest guys I have met on this site and truly cares about doing a quality job and making those who buy his services happy. Just a genuinely respectful and likable person who is definitely wanting to get a strong business going, but understands that it takes time. Heck, I even sent the headlights to the wrong address and he took the time to drive around trying to help find them, lol. Oops.

I can respect his situation because he is starting a business and that takes time and always has bumps along the way. I think he is offering a very cool service, that he will keep getting better and I wish him the best.

In short: "Thanks Josh and keep up the good work!"

-Teske




Edited 1 time(s). Last edited Wednesday, June 20, 2007 1:46 PM


Re: IZN TRBL - **Thumbsup**
Wednesday, June 20, 2007 1:53 PM
[Thumbs Up] from me too! Love the projectors on my tC







Re: IZN TRBL - **Thumbsup**
Wednesday, June 20, 2007 2:24 PM
WOOT for Josh



Re: IZN TRBL - **Thumbsup**
Wednesday, June 20, 2007 3:26 PM
thanks everyone!

chris, it really is not a problem buddy. i just gotta make sure you are happy man.

takes only one bad review to hurt a small business.

if it isnt done right the first time, i do it again 'till it is right LOL.

matt and cynce: it was my pleasure guys. the car looks fantastic!!!
hadnt had a chance to call you back, nor email you back (i think you had called today as well LOL), but the pix look great and thank you for your support!!!!






-Www.IznTrbl.Com-
Re: IZN TRBL - **Thumbsup**
Thursday, June 21, 2007 4:42 PM
Matt Teske wrote:



-Teske


This car looks sick



Re: IZN TRBL - **Thumbsup**
Friday, June 22, 2007 9:52 AM
^^ Thanks. My lady and I really enjoy it. Definitely turns heads and the addition of Josh's work only made it better.




Re: IZN TRBL - **Thumbsup**
Tuesday, July 03, 2007 10:46 AM
Has anyone seen Joshua izn_trbl?? I sent him a ton of money 3 months ago and also new headlights for him to do a custom job for me and I still haven't gotten the headlights. I've called him several times and and I've written him several emails and he won't respond.

<img src="http://www.wobby.net/lincoln.gif">
Re: IZN TRBL - **Thumbsup**
Tuesday, July 03, 2007 10:50 AM
robert. i sent you an email last week twice prior to you getting a hold of paypal. then i saw the charge back. i then contacted paypal twice about the matter. you never got back to me. if this was an issue, why didnt you reply to my emails?!!!!!!!

i would PM right now if i was you if you do not want me to proceed any further.

thank you.




-Www.IznTrbl.Com-
Re: IZN TRBL - **Thumbsup**
Tuesday, July 03, 2007 10:51 AM
LOUD NOISES!!!!!!



My car may run 18s, but I can do your taxes in 10 seconds flat.
JBO lube - they would never have enough in stock and we'd never see RodimusPrime again

Re: IZN TRBL - **Thumbsup**
Tuesday, July 03, 2007 10:55 AM
Josh, I freaked out because you haven't written me back since the 18th. I called your phone too and I got no reply. According to PayPal they haven't heard from you earlier. I emailed you from both of my email addresses and haven't heard back from you.

<img src="http://www.wobby.net/lincoln.gif">
Re: IZN TRBL - **Thumbsup**
Tuesday, July 03, 2007 10:56 AM

Sorry, not the 18th, the 11th

<img src="http://www.wobby.net/lincoln.gif">
Re: IZN TRBL - **Thumbsup**
Tuesday, July 03, 2007 11:00 AM
27th....
Quote:

Date: Wed, 27 Jun 2007 15:57:22 -0500
From: this guy@wobby.net View Contact Details Add Mobile Alert
To: joshua@izntrbl.com
Subject: re: Town car headlights
Hello Josh,
Just wondering you've heard anything with the headlights?

Thanks,
Robert


then my reply:

28th....
Quote:

Date: Thu, 28 Jun 2007 05:55:18 -0700 (PDT)
From: "Izn Trbl Inc." <izn_trbl@yahoo.com> View Contact Details Add Mobile Alert
Subject: re: Town car headlights
To: this guy@wobby.net
hello robert. i had received your email regarding me selling your lights to someone else. since then, i have been asking some of my merchants if they were interested in carrying them to sell to a customer. so far, nobody is interested due to lack of interest. to be honest, i have only had 3 inquiries for town car lights vs. 75 to lets say RSX lights. but, if you change your mind, i will not continue to find someone to purchase them.

thanks robert.


then the next day:

29th.....
Quote:

Temporary Hold To Buyer Dispute Jun. 29, 2007 Placed Details


today this on the 3rd?




-Www.IznTrbl.Com-
Re: IZN TRBL - **Thumbsup**
Tuesday, July 03, 2007 11:11 AM
I sent you a PM a few minutes ago.

<img src="http://www.wobby.net/lincoln.gif">
Re: IZN TRBL - **Thumbsup**
Tuesday, July 03, 2007 11:15 AM
dont worry josh we still love you



My car may run 18s, but I can do your taxes in 10 seconds flat.
JBO lube - they would never have enough in stock and we'd never see RodimusPrime again
Re: IZN TRBL - **Thumbsup**
Tuesday, July 03, 2007 11:20 AM
is there no way to delete the other posts?

<img src="http://www.wobby.net/lincoln.gif">
Re: IZN TRBL - **Thumbsup**
Tuesday, July 03, 2007 11:24 AM
Josh rocks... he's always answered my questions.


Edited 1 time(s). Last edited Tuesday, July 03, 2007 11:27 AM

Desert Tuners

“When you come across a big kettle of crazy, it’s best not to stir it.”


Re: IZN TRBL - **Thumbsup**
Tuesday, July 03, 2007 11:31 AM
i found another hotspot, but will be going on the road again. i replied to your email with my cell number a few moments ago. take the time to call me.

no, you can not delete posts, but you can edit them if you wish.

thank you.




-Www.IznTrbl.Com-
Re: IZN TRBL - **Thumbsup**
Tuesday, July 03, 2007 11:52 AM
I talked to Joshua @ Izntrbl.com and we worked things out.

<img src="http://www.wobby.net/lincoln.gif">
Re: IZN TRBL - **Thumbsup**
Tuesday, July 03, 2007 11:54 AM
Thanks Joshua.

<img src="http://www.wobby.net/lincoln.gif">

Re: IZN TRBL - **Thumbsup**
Tuesday, July 03, 2007 12:06 PM
well im glad that was all taken care of... i still love josh lol


-----------------------------------------------------

98' Pontiac Sunfire SE

Re: IZN TRBL - **Thumbsup**
Tuesday, July 03, 2007 2:15 PM
LOL, how about a little "behind the scenes"....

this is a customer for lincoln town car headlights. these things are 33" long and being american, require a bit more work to be built than other headlights. this one order and a couple others have delayed quite a few other orders that had been purchased in line for progress.

this customer had emailed me (as you can see from what i had provided), but was not receiving my replies (as you can see from what i had provided). the day after i had replied, he says that he didnt get it and had gotten scared that something wrong may have happened to me and decided to open a paypal dispute which immediately reversed the transaction to his favor. this made me very upset because rather than replying to my last email he says he didnt get, he opens a case and paypal says that the card issuer (credit card company) has the last and final word every time unless i can provide proof to their satisfactory, have it all taken care of within 75 days, and paypal cant do anything about it. i contacted my lawyer ASAP on this situation claiming that this can not be just because the customer is being impatient, and claiming i am not responding to his emails.

now today is the next following day. he says he googled my name and found the . he contacted a member from here asking if they can get a hold of me. rather than the member contacting me, or having the customer PM me, they tell the customer to make a post instead. the outcome is as you see it.

the customer had PM'd me as i had requested him to do, gave him the number as to how to contact me from where i was at that time, and he finally called. he says he is very sorry, he told me what he had done, whom he had talked to, and said he did not receive my replies to his last emails, nor my paypal dispute reply.

i am very glad he contacted me through here due to he says he was not receiving my replies. if not, i would be out quite a bit of money and most importantly TIME for no reason. if this did not happen, i would have refused all contacts from him and let my lawyer take it from there. this was a perfect outcome that could have been a very bad result.

he says he is very sorry for posting this, and (i too) wanted to thank the moderator for fixing his posts for him.

i have recently not had replies from other people and had written them again asking if they had received my emails. they have been stating no. i usually get all my emails, and all my replies have been sent (as far as i know) up until recently. i use only yahoo, and believe this may have something to do with it. if you need to get a hold of me, i truly believe that PM from here would be the best way (unless you have my cell number ).

thanks JBO!!!






-Www.IznTrbl.Com-
Re: IZN TRBL - **Thumbsup**
Tuesday, July 03, 2007 2:30 PM
OH, by the way. the JBO member from here told my customer that he himself had ordered a product from me and told my customer that he never got his product nor got his money back, and to be worried the same would happen to him as well. i will tell you this is complete and asked who this JBO member was. can you guess who told him these lies and made my customer worry and told him to post on here with an angry post? hmm... anyone? im sure you know who i am talking about.






-Www.IznTrbl.Com-
Re: IZN TRBL - **Thumbsup**
Tuesday, July 03, 2007 4:26 PM
Josh is definately a good guy! Pain in the butt to get a hold of but a good guy



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