I recently bought some wheels from Victoria tire. They had a set of wheels I had never seen before, they were exactly what I was looking for. They had a good web site and no .org complaints so I assumed they were decent. I was wrong. I never received my order.
On there shipping info page it says shipping will take 10-12 business days, I was fine with that. I ordered on May 5th, so I should have received it around May 20th. On May 20th I called and was hung up on after I said "I would like to check the status of an order", I called them again on there local number and someone picked up the phone and hung up again. I e-mailed them and threatened the .org and BBB on them, no reply.
On May 22nd I called AMEX and they said I would have my money back in 6-8 weeks, so I am happy I will get my money back, but im really mad that im out the money right before the bash.
On doing further research I found a few things:
<A href="http://www.complaints.com/directory/2005/january/20/19.htm">http://www.complaints.com/directory/2005/january/20/19.htm</a>
<A href="http://www.complaints.com/directory/2004/june/26/1.htm">http://www.complaints.com/directory/2004/june/26/1.htm</a>
<a href="http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=39000095&hAKAID=1&hAddrID=1">BBB</a>
In fact the BBB gives them a F:
"F We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices."
Here is there contact information:
Victoria Tires & Wheels
Address: 2271 East Florence Avenue
Huntington Park, CA 90255
Primary Phone: (323) 583-3229
Primary Contact: Madeline Terzian, Shipping Manager
Website:
http://www.victoriatire.com
Company ID: 39000095
Business Start Date: 3/14/1978
BBB Created Record on: 3/18/1992
I would be happy if this post helps 1 person, but hopefully it helps more then that.
sounds like a great company........to burn down
thanks for posting that, thats a good heads up for everyone
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I bought a set of 14" wire wheels from them back in the day (6-7 years ago).... got them no problem, and they called me to make sure the wheels would fit the car.
Sounds like they've gone downhill since then.
Good luck!
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that sucks to hear man. at least youre going to get your $$ back.
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we should all show up in front of the store..lol im only about an hour from there
Only if AMEX cant get my $#%^ back..
My sig....
Very informational. Glad I never ordered from them. I was actually looking at their site a couple times for rims but went with Wheelmax.com for my old rims.
www.kronosperformance.com / 732-742-8837
NJs Honda Killa wrote:Very informational. Glad I never ordered from them. I was actually looking at their site a couple times for rims but went with Wheelmax.com for my old rims.
Thats what I should have done.
My sig....
When you get your money back go with WheelMax.com, great company
-----------
Words that you can't use in modding: Finished, Perfect, Cheap.
i guess victoria tire must have went downhill in the last year or so, cuz i ordered a set of 18s from them last year, and got them with no problem.
UPDATE: After AMEX contacted them they called me and offered my $65 off my purchase if I dropped my dispute. I did some laughing, and said "I just want my money back, when I get it back I will drop the dispute".
HAHA
My sig....
Hey Im new here. Found this thread on the net while looking for info about Vic Tire. I just had to add my 2 cents.
I unfortunately, ordered rims about 2 weeks ago from them. I did it online with my credit/debit card. They said that they did the "payments" in incriments of the max that the bank would allow per day. I though it was odd that they didnt just charge it flat out but figured whatever. They charged $400. The next day I get a call saying they tried to charge another "payment" and it wouldnt go through. I called my bank...who told me they went through on their end. Thing was...they tried twice...so I had two $300 deductions to my account which I now had to wait 3 days for them to clear. So now I was out $600 for 3 days. I waited the 3 days for them to be credited back to my account and then called Victoria and told them just do the whole balance of $515.37 and stop with the payment crap. 5 minutes later I get a call saying it wont go through again. So I call the bank...no problem on their end. They did it twice again! Now my account was at a negative balance! And Victoria wasnt understanding why I was getting upset.
We agreed to do the balance COD and they were going to ship my rims ASAP.
I get home last night to find a message on my phone saying they tried to charge again and it didnt go through. I flipped. My husband beat me to the phone and sat on the phone SCREAMING at them for 30 minutes and telling them our account was now at a -$200 balance because of all their "pending charges". I ended up with $115 taken off the price and I (ironically) got my shipping # from UPS last night. Convenient huh? Its amazing what screaming and threatening a lawsuit will do. I also managed to get my bank to credit my account back without waiting. Thank God.
My rims are due for delivery on the 22nd. Hopefully they arrive here...if not there will be hell to pay.
So Im sorry to say I share in your aggrivation Fastfang. If only I had found this thread before I ordered!!
^as the person above, I was just browsin this site like usually and decided to search for the company I just ordered rims and tires from, victoria tire. I was so stupid to not look before buying! I ordered them on Sunday, and the charge is already on my credit card. Hopefully they just send them, but sounds like they won't! Thanks for the post anyways tho
Thanks for the warning cuase I'm in themarket for rims. I guess I'll just stick with wheelmax. I've never heard anything bad about them.
Semper Fi SAINT. May you rest in peace.
wheelmax hasn't been terribly nice to the corolla community.
pirates kick ninja asses, f00
^how so?
the only thing i didn't like about victoria tire is that the product i received was totally different from what the pic was on their site. good thing is that i like the design of what i got waaay better than what they falsely advertised it for, LOL
dude wheelmax is the way to go
i mean they aint perfect
cause when i called them about my order once they got a little snappy
but i just had a little accident and bent a rim and i had the road hazard warranty i just called them up they made me fax in the return policy and they gave me a code and i shipped in my rim i should get it back soon
even though they aint perfect youll at least get what you ordered
i ordered a set of wheels from them about 6 years ago told them the wheel package i wanted paid for them no problem they told me i would get them in 10 - 14 working days. the time came no wheels so i called them to find out about the wheels and they told me that they don't have them anymore and wont be getting them back in. i was also told that they called me like 3 times that day. that was b.s. so i had to get a different set of wheels i waited about a month for them they suck a$$.
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today is the 15th day after they told me 7-10 days...i called 2 times already, first time they said was on backorder and would be like 3 days late (which meant it would be at my house by last weds.), when they didnt come i called again and they said they are shippin them out today...stupid idiots over there...
Its unfortunate you had that experience, I've been buying from them for many years and never had a problem.
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